Warm Weather Shipping Policy
*Warm Weather Shipping Policy currently in effect for states with high average temperatures.
- This shipping policy applies to all of our cookies, as they are perishable.
- UPS 2-Day or Warm Weather Shipping must be selected to ensure items arrive without melting.
- Orders are shipped with special packaging to keep the product(s) cool during shipping.
- Please be available to receive package upon shipment. Packages left outside in warm areas are likely to suffer heat damage.
- Orders ship Monday through Thursday.
Orders placed after 11am Pacific Time Thursday through Sunday will be held for processing until the following Monday.
More Information
Our decorated cookies are perishable in temperatures above 80°F and need special care when shipped in warm weather. Our heat-protective packaging (including ice packs) lasts for only 48 hours, so we must restrict the total delivery time. Please note that orders are not processed on Weekends or Holidays as our transportation partners are closed on those days. When your order ships, you will receive a Shipping Confirmation Email with the shipping method and tracking number. Please use this information to estimate the delivery date.
Questions?
Please contact our Customer Service team at 1-800-800-9490. Monday-Friday, 8am-5pm Pacific Time.